Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Thinkquythara.
Information We Collect
At Thinkquythara, we collect information that helps us provide better financial education services. This includes personal details you provide when creating an account, such as your name, email address, and contact information. We also gather data about how you interact with our learning programs and platform features.
Personal Information
Usage Data
We automatically collect information about your interactions with our platform. This includes course progress, time spent on different modules, quiz results, and feature usage patterns. This data helps us understand which educational content resonates most with our users.
How We Use Your Information
Your information serves several important purposes in delivering our financial education services. We use it to personalize your learning experience, track your progress through our programs, and provide customer support when needed.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery | Account info, progress data | Contract performance |
| Customer support | Contact details, issue reports | Legitimate interest |
| Course recommendations | Learning history, preferences | Legitimate interest |
| Platform improvements | Usage analytics, feedback | Legitimate interest |
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your data with trusted partners or service providers who help us operate our platform effectively.
Your Privacy Rights
You have significant control over your personal information. Under Australian privacy laws and international standards, you can access, modify, or delete your data. We've made these processes straightforward and accessible.
Access and Portability
You can request a copy of all personal information we hold about you. This includes your account details, learning progress, and any communications you've had with our support team. We'll provide this information in a commonly used format within 30 days.
Correction and Updates
If any of your personal information is incorrect or outdated, you can update it through your account settings or by contacting us directly. We encourage keeping your information current to ensure the best service experience.
Deletion Rights
You can request deletion of your account and associated personal data. We'll process this request within 30 days, though some information may be retained for legal compliance or legitimate business purposes, such as completed transaction records.
Data Security Measures
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, modification, or disclosure. Our security measures include both technical and administrative safeguards.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Account Information
Active account data is retained while your account remains open and for up to 3 years after closure. This allows us to reactivate accounts if requested and maintain historical records for customer service purposes.
Financial Records
Payment and transaction records are kept for 7 years to comply with Australian taxation and financial regulations. This includes purchase history, refund records, and related correspondence.
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights. This includes using standard contractual clauses and working only with providers who meet strict data protection standards.
We primarily use services based in Australia and countries with adequate privacy protections. Any transfers to other jurisdictions are conducted with your consent or under legal frameworks that provide equivalent protection to Australian privacy laws.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and analyze platform usage. These tools help us remember your preferences, maintain your login session, and understand how users interact with our content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features and functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.
Minor updates, such as clarifications or formatting changes, may be made without specific notification. The effective date at the bottom of this policy indicates when the current version was last updated.
We're here to help and ensure your concerns are addressed promptly.
Phone: +61424168681 | Email: [email protected]